From: Jonathan Harrison @ Baroni Ltd Italy [jonathan-harrison@tiscali.it]
Sent: 15 November 2005 16:30
Subject: Baroni Limited - Offshoring Newsletter' - 43/05

 

India preferred offshore country in Asia: real estate survey

The fourth Corporate Real Estate Impact Survey (CREIS 4) survey by real estate consultancy Jones Lang LaSalle says India remains the prime target for Business Process Outsourcing and call centre activities while China continues to emerge as a major destination for R&D and software centres.

Half the respondents to CREIS 4 indicated that they currently offshore activities to lower cost locations within Asia Pacific. This is broadly in line with the findings of our survey of US-based firms, which found that 58% had already offshored some office activities. According to a release, companies surveyed were planning to increase the level of offshoring for back office processing, call centres, IT/software and R&D over the next three years.

Mr. Vincent Lottefier, Country Head of Jones Lang LaSalle India said, 'The continuing cost pressures characterizing India's Tier I cities, Bangalore, Mumbai and Delhi and Tier II cities, Hyderabad, Chennai and Pune, are encouraging more companies to actively look at Tier III cities to satisfy their future requirements for the offshoring of business processes. However, for firms entering India for the first time, Tier I cities are likely to prevail for some time, as they provide higher comfort levels.'

'Tier III cities currently provide cost advantages of 15%-30% over Tier I and II cities through lower labour and real estate costs and reduced staff attrition rates and this gap is expected to widen further. Of the five leading Tier III cities identified in our research, Kolkata and Chandigarh are best positioned to mature into major centres over the next five years,' added Mr Lottefier.

From a real estate perspective, Kolkata provides the largest availability of grade A office space, with large developers such as DLF and Unitech, who have traditionally operated in Tier I cities now operating in Kolkata. From a facility cost view, Nagpur and Ahmedabad provide a 25%-30% cost advantage over Kolkata and Delhi.

The question of where to locate in India is a complex one and no single city emerges as suitable for all activities or all companies. Jones Lang LaSalle's research looked at various scenarios which yield different location choices.

Most Suitable Locations for different types of company

Scenario

-- Scenario A - Companies entering India

Cities of choice - Tier I: Bangalore, Mumbai, or Delhi

-- Scenario B - Companies present in Tier I cities and looking to expand into cities offering large pools of skilled labour (labour driven)

Cities of choice - Tier II: Hyderabad, Pune, or Chennai; Tier III: Kolkata or Nagpur

-- Scenario C - Companies present in Tier I cities, and looking to expand into cities offering lowest cost (cost driven)

Cities of choice - Tier II: Chennai; Tier III: Ahmedabad or Chandigarh

Scenario D - Companies present in Tier I cities that are expanding rapidly into locations offering access to multiple labour pools

Cities of choice - Tier II: Pune

Looking ahead, risk avoidance is becoming an increasing priority and the issue for firms already located in India is the extent to which risks will be reduced by establishing facilities in other countries. Low cost destinations elsewhere in Asia (e.g. Manila, Dalian and Tianjin) along with those in Central Europe (e.g. Prague, Budapest, Warsaw and Krakow) and Latin America (e.g. Sao Paulo and Buenos Aires) are all competing for the same market as Tier III cities in India.

China has also emerged as the favoured location for future demand of industrial real estate. Of the respondents looking to increase industrial space, more than half (58%) chose cities in China. This reflects a combination of the growth of offshoring (with China becoming more popular for R&D activities) as well as the continued interest in manufacturing to service the growing domestic market within China.

 


 

 Top Stories

 

Multisourcing: Moving Beyond Outsourcing
According to a Gartner report, although outsourcing has become an integral part of the usual business practice many organizations employ these services without a clear and coordinated strategy. The report calls for a new 'Multisourcing' approach to maximize the benefits. The research firm has highlighted several ways to transform the outsourcing strategy including making outsourcing decisions a part of the core business strategy. Also important is establishing coordination between the various outsourced services and other in-house business practices. The firm also cautions against considering outsourcing relationships as static partnerships as dynamism in them will go a long way in customizing the service to specific needs.

The IT Profession in 2010: Gartner's Predictions
By 2010, six out of ten IT professionals will assume business-facing roles and midsize and large companies will reduce IT headcount by 30 percent, according to a recent Gartner report and comments made at its Symposium/ITxpo in Cannes this week...

Web banking customers willing to pay for extra security
The research surveyed 8000 consumers in the US, UK, France, Germany, Brazil, Mexico, Australia and Hong Kong and found that 45% of respondents would be willing to switch accounts to financial institutions that offer more security protection.

DTI hands Serco £125m IT deal
Specifically the deal is to develop and manage the DTI's Businesslink.gov.uk portal, with the aim of making it easier for smaller businesses to work with the government. The contract will initially run for five years, with four year-by year renewals up for grabs if Serco performs well.

ING extends KAZ contract for AU$45m
ING Australia today extended and expanded a contract with KAZ that will see the Telstra subsidiary manage more of the financial services group's IT infrastructure over the next five years.

TELESOURCE signs up with Philippine call center
TELESOURCE INTERNATIONAL OF THE United States has signed up local firm WinSource Solutions Inc. as its outsourcing contact call center provider.

New Jersey Awards $39.9 Million Contract for Unemployment Insurance Claims System
The State of New Jersey has selected Accenture to develop and implement the New Jersey State Unemployment Compensation Claimant and Employer Service System, designed to modernize the delivery and administration of unemployment insurance benefits throughout the state.

Rabobank extends Unisys payments services contract
Unisys has been awarded a contract renewal with Rabobank, the Dutch financial services provider. The present contract delivers payment services for all paper-related payment transactions. The contract has now been extended for two additional years to 2010. Unisys Payment Services and Solutions (UPSS), a subsidiary of Unisys, has been providing similar services to Fortis and ABN Amro in the Netherlands. UPSS has been processing 120 million paper-based payment transactions a year and enjoys a market share of 50 percent in the region.

Panama's Bladex signs with I-flex
Under the deal i-flex will supply the Latin American export bank with a suite of products including its Flexcube core banking system and Reveleus risk managment software. The bank has also signed with the vendor for business process consulting services and technology deployment and management services.

 

 Service Provider News

 

EDS inks $108 mn outsourcing deal with Israeli bank
EDS, a provider of IT solutions and services, today announced the signing of an outsourcing contract with the First International Bank of Israel (FIBI).The eight-year project is valued at around $108 million

KPMG has set up a separate unit in India that will help manage risks of global corporations
'Going forward, this centre will provide KPMG with global advisors from India -- not only in the field of information risk maagement but also for other risk and business advisory functions,' KPMG executive director and KRCPL CEO, Pradeep Udhas said in a statement

Unisys gets $65M U.S. contract
Unisys Corp. said Tuesday it has been awarded a contract worth at least $65 million over three years to take over and run the U.S. Department of Health and Human Services' computer operations.

i-flex to provide next-gen insurance solution to TMM
i-flex solutions, a provider of enterprise solutions to the global financial services industry, has announced that Tokio Marine Management, Inc. (TMM) has signed a Letter of Intent (LOI) with i-flex to replace TMM's legacy commercial lines policy processing platform with a solution comprising best-of-breed components.

British firm switches call centre from India to South Africa
Brightview, a internet service provider with 250,000 customers, has relocated its call centre to Durban on the South African coast in a 2 million pound deal with South African contact centre Bizworks.

$37.7-m contract for Scandent's BPO arm
Scandent Solutions announced that its subsidiary Cambridge Integrated Services Victoria Pty Limited (Cambridge Australia) has been awarded a three-year contract by New South Wales (NSW) WorkCover Authority to process their workers compensation claims.

IBM acquires Network Solutions
Global IT major IBM has acquired Network Solutions Pvt. Ltd., a Bangalore-based infrastructure services company to enable growth in fast growing networking & infrastructure management market in India

Accenture buys advertising-analytics player Media Audits
Media Audits will be incorporated into Accenture's global Marketing Sciences practice, which helps clients measure and optimise marketing and advertising spend across both traditional and new media.

Achievo to Acquire ANS Group in Japan and China
Achievo has announced a definitive merger agreement with Advanced Network Services (ANS) Group, a Dutch outsourcing provider. The acquisition of ANS, which possesses substantial interests in the Japanese outsourcing market, will help Achievo expand and enhance its service capabilities and customer base in the region. The merger will subsume ANS' 200 employees in Tokyo, Beijing, Shanghai, and Dalian. It will also add a range of Japanese customers including Hitachi, NEC, Pioneer, Fujitsu, NTT Data, and Toshiba to Achievo's portfolio.

Black Mountain Group Acquires TCBS Consulting
Black Mountain Group, a US based HR outsourcing firm, has acquired TCBS Consulting. The move is part of the company's expansion strategy and follows its acquisition by Benefitdecisions. Black Mountain Group is seen to be positioning itself to tap the growing HR Outsourcing (HRO) market in the mid-size enterprise segment. The segment includes companies with strength of 200 to 4,000 employees.

TCS acquires Chilean firm Comicrom for $23 million
Comicrom and TCS are currently running a joint venture in Chile for IT services where in Comicrom holds 49 per cent of the equity. As part of this transaction, TCS has also bought out Comicrom's stake in its IT services joint venture in Chile, it said.

MBT Q2 net up 19 percent YoY
Mahindra British Telecom (MBT) revenues from the US have increased by 131 percent while those from the Asia Pacific region grew by 61 percent. The company also added 14 new customers during the quarter.

 

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Copyright © 2005; Baroni Limited. All rights reserved

 

 

Jonathan Harrison
Managing Director

Baroni Limited
68 Penwortham Road
Sanderstead, Surrey CR2 0QS

 

 Office: +44 (0)20 8660 6457

 

 Fax: +44 (0)20 8645 9297

 Email: jonathan-harrison@tiscali.it

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